1. Introduction
These terms and conditions govern the contractual relationship between “Joy of Cleaning FL” (referred to as “we,” “us,” or “our”) and the client (referred to as “you” or “your”) for residential cleaning services. By using our services, you agree to abide by these terms and conditions. Please read them carefully.
2. Service Agreement
Scope of Service: We will provide residential cleaning services as described in the service agreement. The specific services to be rendered, including the frequency and duration of service, will be outlined in a separate cleaning agreement or work order.
Access to Premises: You agree to provide our cleaning staff access to the premises at the scheduled cleaning times. If access is denied or delayed, we may need to reschedule the cleaning, and additional fees may apply.
3. Non-Accessible Water or Power
At Joy of Cleaning FL, we strive to provide efficient and reliable move-in and move-out cleaning services to our valued clients. In order to maintain the high standards of our service, we have implemented the following policy regarding situations where our cleaning team arrives on-site and encounters a lack of access to water or power:
Client Responsibility: It is the responsibility of the client to ensure that there is uninterrupted access to both water and electricity at the scheduled cleaning location.
One-Hour Grace Period: Joy of Cleaning FL provides a one-hour window upon arrival for clients to resolve any water or power issues. During this time, our team will wait for the situation to be rectified.
Non-Refundable Fee for Unresolved Issues: If, within the one-hour grace period, the client is unable to restore access to water or power, and the cleaning service cannot be performed as a result, Joy of Cleaning FL reserves the right to charge a non-refundable fee equal to 100% of the initially quoted service price.
Cancellation Policy: In the event that the cleaning service needs to be canceled due to the unavailability of water or power beyond the one-hour grace period, the client will be charged the full amount of the quoted service fee.
Communication Protocol: It is essential for clients to promptly communicate any issues related to water or power access before the scheduled cleaning date to avoid inconvenience for both parties.
Rescheduling Options: Clients facing unexpected challenges with water or power access are encouraged to contact Joy of Cleaning FL as soon as possible to explore potential rescheduling options, subject to availability.
By engaging Joy of Cleaning FL for move-in and move-out cleaning services, clients acknowledge and agree to abide by this policy. We appreciate your understanding and cooperation in ensuring a smooth and successful cleaning experience.
4. Payment and Pricing
Pricing: The pricing for our cleaning services will be detailed in the cleaning agreement or work order. We reserve the right to adjust our pricing. If any adjustments are made and you are a recurring client, you will be notified prior to any charges.
Payment: Payment is due in full upon completion of each cleaning service. We accept payment by credit card. Invoices not paid within 24 hours will be automatically charged.
5. Cancellations and Rescheduling
Cancellations: You may cancel or reschedule a cleaning appointment by providing at least 3 business days’ notice. Failure to provide adequate notice may result in a cancellation fee.
Our Right to Cancel: We reserve the right to cancel or reschedule a cleaning appointment due to unforeseen circumstances, such as staff illness or inclement weather. We will make every effort to reschedule at a convenient time for you.
6. Liability and Damages
Liability: We carry liability insurance to cover any damages caused by our cleaning staff. Please report any damage within 24 hours of the cleaning service. We are not responsible for any pre-existing damage or wear and tear.
Valuables: Please secure or remove valuable items and sensitive documents before our staff arrives. We cannot be held liable for the loss of any items.
7. SMS and Email Communications
Joy of Cleaning offers two separate, optional SMS messaging programs. Enrolling in one does not enroll you in the other, and neither is required to request a quote or receive cleaning services.
Customer Care Program (transactional)
Customers who separately check the Customer Care consent checkbox on our quote/booking request form receive appointment confirmations, visit reminders, and service updates by text message and/or email. This checkbox is unchecked by default and is not required to request a quote or receive service.
Marketing Program (promotional)
Customers who separately check the Marketing consent checkbox on our quote/booking request form receive seasonal promotions, discounts, and special offers by text message. This checkbox is unchecked by default, independent of the Customer Care checkbox, and is not required to request a quote or receive service. No transactional, appointment, or service related messaging is sent under this program.
Message frequency varies for both programs. Message and data rates may apply.
You can cancel SMS messages at any time. Just text STOP to the number the messages were sent from. After you send STOP, we will send you a message to confirm that you have been unsubscribed, and you will no longer receive SMS messages from us. If you want to join again, simply opt in again using the same process you used the first time, and we will start sending messages to you again.
If you are experiencing issues with either messaging program, reply HELP for assistance, or contact us at (727) 687-2710. Carriers are not liable for delayed or undelivered messages.
For more information about how your information is used, see our Privacy Policy.
8. Confidentiality and Data Sharing
We respect your privacy and will treat all information regarding your premises and personal details as confidential, and will not disclose any client information to third parties without your explicit consent. Separately, and without exception: mobile opt-in data and consent collected for SMS messaging will never be shared, sold, or provided to third parties or affiliates for marketing or promotional purposes, or for lead generation or third-party analytics purposes, at any time. See our Privacy Policy for full details on how your information is collected, used, and protected.
9. Satisfaction Guarantee
We strive for your complete satisfaction. If you are not satisfied with our service, please notify us within 24 hours of the cleaning, and we will return to address the issue at no additional charge.
10. Termination
Either party may terminate the service agreement at any time. We reserve the right to terminate the agreement immediately for non-payment or violation of these terms and conditions.
11. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of the state of Florida, without regard to its conflict of law principles.
12. Amendments
We reserve the right to modify these terms and conditions at any time. You will be notified of any changes, and your continued use of our services constitutes acceptance of the modified terms.
13. Image Privacy
The Joy of Cleaning Team may take images of our work done at your home or office to share on our Social Media. Rest assured, we ensure that we will not take or publish identifiable images or information. Your privacy is important to us!
14. Contact Information
If you have any questions or concerns regarding these terms and conditions, please contact us at (727) 687-2710.
By accepting our services, you acknowledge that you have read, understood, and agreed to these terms and conditions. Last updated: September 13, 2026
